Reduce operating costs effectively. Traditional private lines are expensive and do not include internal network repair services. This solution lowers costs while providing comprehensive repair services for network equipment and internal network cabling.
Using multiple providers for internet connectivity and network equipment can slow issue resolution. Siwenlide provides a complete one-stop service, ensuring a reliable customer experience and fast internet access for employees.
Network hardware that fails during the contract term is repaired free of charge. If repair is not possible and replacement is required, only the hardware cost is charged, with no additional fees. Covered equipment includes enterprise routers, switches, fiber-optic media converters, business telephone systems, network patch panels, telephone patch panels, network modules, telephone modules and network cables.
Siwenlide provides timely assistance through two service options: standard support and emergency on-site service. For routine faults, we respond within 2 hours and provide an on-site visit by the next business day. For urgent faults, we dispatch technicians immediately.