Best Practices: Implementation Path for IT Operations Automation
April 17, 2026
When “Firefighting” Becomes the Norm: The Real Pain Points of IT Operations at SMEs At a precision manufacturing company with 85 employees in Beijing, IT manager Lao Zhang’s weekends often begin with an emergency call. At 5 p.m. on Friday, the core design software kept disconnecting because of network instability, halting the production line and leaving materials waiting; it was not until Saturday morning that Lao Zhang discovered a configuration conflict on an aging switch had triggered a broadcast storm.