SMB IT Operations Pitfall Guide: The 10 Questions Business Owners Ask Most, All Answered Here
March 23, 2026
When a “Small Company” Meets a “Major Outage”: A True Picture of SME IT Pain Points At a 60-person R&D technology company in Beijing’s Zhongguancun, at three o’clock on a Friday afternoon, the core business system suddenly went down. The CTO frantically called the so-called “part-time IT friend,” who replied, “I’m not in Beijing this weekend, let’s talk Monday.” Meanwhile, the sales director, unable to access the customer database, could only watch several promising orders slip away. And at another