IT outsourcing services can support enterprise IT needs throughout the entire lifecycle. Core service areas include:
1. Technical Support and IT Operations Outsourcing
• Desktop support: Troubleshooting and repair of employee computers, printers, and other devices, as well as system installation and upgrades.
• Server and network operations: Server deployment, monitoring, and troubleshooting, along with the setup and maintenance of corporate LANs and wireless networks.
• Data center operations: Server colocation, storage management, disaster recovery implementation, and day-to-day operational support.
3. Cybersecurity and Data Services Outsourcing
• Security protection: Firewall deployment, vulnerability scanning, antivirus protection, and security policy development.
• Data services: Data backup and recovery, migration, cleansing, and analysis, with some offerings also covering big data platform deployment.
• Compliance services: Assistance in meeting MLPS 2.0 (China’s Multi-Level Protection Scheme) requirements.
4. Cloud Computing Outsourcing
• Cloud migration: Helping enterprises migrate on-premises systems and data to public cloud platforms such as Alibaba Cloud or to hybrid cloud environments.
• Cloud operations: Day-to-day management, cost optimization, and resource allocation for cloud servers, storage, and databases.
5. Specialized IT Outsourcing
• IT consulting: Strategic guidance on digital transformation planning, IT architecture design, and technology selection.
• Call center and customer service systems: Deployment or operation and maintenance of enterprise telephone and online customer service systems, including technical support.
• Internet of Things (IoT): Helping enterprises deploy IoT devices, such as sensors, and build data transmission and management platforms.
