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The Rise of Infrastructure Services
IP Telephony and Contact Center Solutions
Overview
An organization’s ability to communicate effectively, both internally and externally, has a major impact on its profitability. Organizations with strong communication capabilities benefit from higher employee productivity, greater employee satisfaction, higher rates of innovation and stronger customer engagement, among other advantages.
Headquartered in Beijing, our IP telephony and contact center solutions and services focus on enabling excellent and reliable voice, data and video communications within organizations. Our services include:
Design and implementation of IP telephony systems
Design and implementation of contact center systems
Maintenance of IP telephony and contact center systems
Our strength lies in a strong and proactive team of voice and network engineers, trained and certified across a wide range of brands and solutions. Our extensive experience in designing, implementing and maintaining IP telephony and contact center systems and solutions ensures that your business is equipped with the most appropriate voice, data and video communication solutions. Above all, our structured, rigorous workflows and professional post-sales support team ensure that your communication systems run reliably around the clock.
IP Telephony Systems
An IP telephony (Internet Protocol telephony) system, or IP PBX (Private Branch Exchange), uses packet-switched connections over the Internet Protocol to exchange voice, data, video and other forms of information. Compared with traditional telephone systems (analog and digital telephony), they offer a number of advantages, including:
Free calls over the same corporate network on the Internet. By interconnecting all offices with an IP telephony system featuring extension dialing, you can easily make all internal calls free of charge.
Overseas calls at local call rates using virtual numbers IP telephony systems allow overseas numbers to be dialed over the Internet using virtual numbers, eliminating IDD charges.
Easy addition, change and removal of phones without telephone cabling IP phones connect over LAN cables rather than telephone lines, so there is no need to run telephone wiring each time a phone is added, changed or removed. WIFI capability further removes the need for LAN cables for IP phones.
User-friendly “follow me” extension configuration Employees can easily log in to any IP phone so that their extension follows them to any seat, making hot-desking easy for the IT team to manage.
Making and receiving calls with mobile and desktop applications (softphones) Users can have calling applications on their mobile phones and desktops and/or laptops that integrate seamlessly with their desk phones.
Easy integration with other communications and business systems and applications IP telephony systems can easily integrate with other applications and systems, such as Microsoft Outlook for easy outbound dialing, call center solutions for call recording, or CRMs for data exchange.